SUMMARY
Database administrator and website specialist with a strong work ethic, uncompromising approach to quality, and sense of humor; superior customer responsiveness supported by a history of doing what it takes to get the job done on time and under budget.   

PROFESSIONAL EXPERIENCE

Manchester Community College
Manchester , CT.
Continuing Ed. and Administrative Services
Windows Applications Computer Instructor

6/2005 - Present

Adnet Technologies, Inc.
Windsor, CT.
Microsoft Desktop and Adobe Instructor

12/2005 - 7/2008

Instructor for multi version Level I and Level II courses including Access, Excel, PowerPoint, Dreamweaver, Publisher, HTML, FrontPage, Flash and Photoshop

Phoenix Life Insurance
Enfield, CT.

6/2001 - 5/2005

Infrastructure Operations Center Analyst (4/2003 – 5/2005)
 Earned highest percentage awarded each year the Phoenix bonus program was available (3 out of 4)·         Monitored network availability and coordinated problem resolution process for 400+ AIX and Wintel servers using CA Unicenter·         Notified support teams about application outages, troubleshooting status, and resolution; assisted with application restarts and server reboots

Systems Analyst, Internet Infrastructure (6/2001 - 4/2003)
Configured and managed Phoenix's AIX and Wintel test, model, and production web and application servers using WebSphere ·         Updated the content of Phoenix’s Intranet and Internet sites and implemented comprehensive WebSphere upgrade to improve stability, efficiency, and data transfer speed·         Participated in the development of interdepartmental strategic infrastructure plans with emphasis on availability, scalability, maintainability, recoverability, and security·         Built databases to track code deployments and problem resolution history·         Helped develop new method of deploying code and wrote scripts to streamline process; collaborated on development of Best Practices for deploying E-apps code and trained restructured business units following reorganizations

Paradigm4, Inc.
Farmington, CT. 

 3/2000 - 3/2001

Webmaster
Developed and maintained corporate web site and the corporate wireless web site ·         Administered NT4 web server remotely via Netmeeting·         Collaborated with department heads and managed the technical aspects of developing the corporate intranet web site content ·         Developed sites using Dreamweaver, FrontPage, WebSphere, Flash5, and Photoshop 6; edited and deployed Perl CGI and Javascripts; tracked marketing demographics with WebTrends and Access; maintained code version control with Win_CVS

CheckerBee Publishing, Inc.
Middletown, CT.

4/1998 - 2/2000

Webmaster
Created, tested, and deployed E-Commerce Dreamweaver & FrontPage web sites·         Installed and configured PERL CGI Scripts·         Created Access ASP database·         Performed technical support for COBALT Linux Email Server·         Provided help desk analyst services on an as-needed basis

Manchester Community College
Manchester, CT.

9/1990 - 4/1998

Webmaster and PC Instructor
Developed courseware and taught introductory and advanced PC courses for all Microsoft Office products as well as NT4 Server and Workstation classes for the Continuing Education and Business Services Departments·         Taught Internet and hardware tech support classes·         Created & maintained Continuing Education FrontPage web site

Town of Vernon, Connecticut
Board of Education 

8/1986 - 8/1991

Continuing Education PC Instructor
Created and taught all introductory and advanced PC continuing education courses·         Developed courseware and performed troubleshooting services on classroom computers

COMPUTER C.O.M.F.O.R.T
Vernon, CT.

8/1986 - 8/1996

Owner
Provided a variety of services for local businesses, law firms, and private users, including network installations and troubleshooting, training, technical support, software testing, research, and custom database development using Access, DataEase and Paradox

MultiMate International Corp.
East Hartford, CT.

 8/1982 - 8/1986

Manager, Customer Service & Updates·
Managed 75-person customer service department for this word processing software manufacturer·         Interviewed, hired, trained, and developed staff·         Resolved technical problems that arose for clients·         Presented products at trade shows; performed product testing; conducted market research using focus groups·         Built databases to track client calls, problem resolution, and market research findings 

EDUCATION
Associate Degree
Manchester Community College
Manchester, CT.

 1973